GENERAL TERMS AND CONDITIONS OF B2B CONTRACT

1 – INTRODUCTION

These General Terms and Conditions of Contract (hereinafter “General Terms and Conditions”), govern the online quote process, as well as the terms and requirements governing the relationship between the parties. Acceptance of the General Terms and Conditions implies compliance with each of the sections described herein.

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE, for its initials in Spanish), the identification and contact data for the owner of this online quote process can be found below:

– Business name: CORPORACIÓN EMPRESARIAL ALTRA S.L. (hereinafter, ALTRA CORPORACIÓN).

– Tax Identification Number (NIF): B-92611102.

– Registered in the Malaga Companies Registry, Volume 3745, Book 2656, Folio 140, Sheet MA-75590 , Entry 4

– Address: Calle Marie Curie, n.º 21, CP 29590 Campanillas, Malaga (Spain).

– Email: legal@airzonecontrol.com

– Phone number: +34 900 400 445.

2 – APPLICABLE LEGISLATION

These General Terms and Conditions have been drafted in compliance with the provisions of the following legislation, among others:

• Directive 2000/31/EC of the European Parliament and of the Council of June 8, 2000, on certain legal aspects of information society services, in particular electronic commerce in the Internal Market (Directive on Electronic Commerce).

• Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

• Law 7/1998, of April 13, on General Terms and Conditions of Contract.

• Regulation (EU) No 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

• Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

This document, which is made available in the language selected by the Client from among those offered on this website, constitutes the framework of the general terms and conditions that will govern the online quote process.

3 – LEGAL CAPACITY OF THE CLIENT

For the User to hold the status of Client, they much act in their capacity as a professional, business person or legal person, and have the legal ability to be bound by these General Terms and Conditions. In the event that both these conditions are not met, operations cannot be made through these online offers and quotations modality for professionals. Sales to minors are not permitted.

During the online offers and quotes process, the Client must fully and unreservedly accept the General Terms and Conditions, which will always be included for acceptance prior to finalizing the purchase, as well as in the confirmation process of the purchase, so that they may be saved by the Client for reproduction when necessary.

4 – TERRITORIAL SCOPE

This platform deems as territorial scope those markets and countries listed in the online offer and quote process.

In the event that the Client requires the product to be delivered to a geographical area not covered by the online offer and quote process, the Customer Service department must first assess the feasibility of delivery, and send the Client a specific budget indicating costs and shipping dates.

5 – INFORMATION ON THE GENERATION OF QUOTES PROCESS

To generate an online quote, the Client must use the following process:
1. Register as a professional to access the online purchase (to this end, the Client must have a business account; access from ‘training’ accounts is not permitted). The account will then be validated, providing access to complete information on products and prices.

During the validation process, the ALTRA CORPORACIÓN sales team will assign the Client the method and terms of payment that correspond to their characteristics in accordance with the Company’s internal policy. This method and terms of payment may be modified by ALTRA CORPORACIÓN without the need for prior consent from the Client.

2. Select the product or products subject to the quote or use the quote wizard to draw up a list of items that are then added to the quote or offer made by the Client.

3. After selecting each product to be included in the quote, the Client will have several options, namely:

• Edit the quote that has been generated.
• Convert the quote generated into an order.
• Download the quote generated.
• Duplicate the quote.
• Modify the quote status to ‘rejected’.

4. In the event of converting the quote into an order, the Client will receive confirmation of the order placed within a period of 48 working hours via email. This confirmation will include the following information:

• Order confirmation document with the items and prices that make up the order, as well as the total amount of the order.
• Estimated factory shipping date.

5. The method and terms of payment will correspond to those assigned by the ALTRA CORPORACIÓN sales team to the Client during the registration process on the platform.

6 – CANCELLATIONS / MODIFICATIONS

Customers have the right to cancel their orders within 24 hours of receiving their order confirmation by sending a request via email to orders@airzonecontrol.com.

All order cancellations or modifications must be requested by contacting orders@airzonecontrol.com. Only those approved by the sales representative—or, if unavailable, the Back Office department—will be authorized: sales@airzonecontrol.com. The customer will be responsible for all expenses incurred due to cancellations. Cancellations or modifications will not be accepted after 24 hours from the order confirmation.

7 – WITHDRAWALS AND RETURNS

If the offer or quote is eventually converted into an order, the Client may cancel purchases made within a period of 15 calendar days from receipt of the goods. The Client should manage the cancellation process through their private user area. Once the goods have been received and are verified to be in perfect condition, ALTRA CORPORACIÓN will refund the corresponding amount.

Notification will be sent on the status of the request, which may be consulted in the private user area. Requests for returns will expire 40 calendar days after acceptance of the same.

The amount of the payment returned, if applicable, may be subject to a depreciation depending on the type of article and its condition. We will inform you of this situation through the platform itself in your private user area.

8 – PRICE AND PAYMENT METHODS

The prices listed for our products are in euros and include tax.

In relation to deliveries of products within the European Union (intra-community transactions), the Client must be registered in the Register of Intra-Community Operators (ROI, for its initials in Spanish), in which case deliveries of goods and services are exempt from VAT. The Client must provide the intra-community NIF (Tax ID No.) during the registration process, in order for ALTRA CORPORACIÓN to verify that the Client is duly registered in the Register of Intra-Community Operators. ALTRA CORPORACIÓN will have an estimated period of 72 working hours to carry out the verification.

In relation to deliveries of products to Clients outside the EU, this is considered an export and the product will be exempt from VAT.

ALTRA CORPORACIÓN will not cover the costs of any applicable duties, VAT or equivalent tax corresponding to the import that may be generated in the process of delivering the product. The aforementioned costs will always be borne by the Client, unless explicitly agreed between ALTRA CORPORACIÓN and the Client.

Payment for orders placed will be made by bank transfer to the following account:

• Account number: ES46 2103 0227 2100 3000 7908
• Bank Identifier Code (B.I.C.): UCJAES2MXXX
• Currency: Euros

The maximum period to make the transfer will depend on the payment terms established by the ALTRA CORPORACIÓN sales team during the Client’s registration process.

If you want information about the receipt of your transfer or wish to check the status of your order, you can contact our Customer Service department through the private user area.

9 – SHIPPING COSTS

Shipping costs will depend on the delivery location. Therefore, once the product or products to be purchased have been selected and the delivery address has been entered, the amount to be paid for shipping costs will be calculated and communicated to the Client.

10 – SHIPPING TIMES

The shipping time will depend on the delivery location indicated by the Client. Therefore, in each process, once the product or products included in the offer have been selected and the delivery address has been entered, and as long as the offer or quote has been converted into an order, the factory shipping date will be communicated to the Client.

11 – WARRANTY

The product warranty is valid only if all components used in the system installation, both electronic and mechanical (main control boards, nodes, thermostats, motorized elements, and cables), are Airzone-branded. The original purchase invoice is required to activate the warranty. Warranty requests must be approved by Airzone Clima’s Technical Support Department techsupport@airzonecontrol.com. All warranty requests must be submitted via www.airzonecontrol.com. Warranty requests will expire 40 calendar days after their approval. Please note that the warranty applies to all customers with a direct account with Airzone.
The manufacturer guarantees the proper functioning of the product used according to its purpose, application, and usage in accordance with the instructions contained in the manuals for installation and use.
All products manufactured by ALTRA CORPORATION delivered from April 1, 2025 onward are covered by a warranty based on their category:

5 years for mechanical products (diffusers and motorized or non-motorized dampers)
3 years for all other products

Products delivered prior to April 1, 2025 would have a 2-year warranty.

If a part is found to be defective and replaced under warranty, the replacement part will be covered for the remainder of the original warranty period. Please note that the warranty period does not reset or extend due to the replacement.

Any failure to comply with applicable installation regulations (e.g., electrical codes, low-voltage directives, or any other regulations affecting HVAC, safety, plumbing, etc.) will result in the voiding of the product warranty.

The warranty does not cover damage caused by misuse or normal wear and tear, or defects caused by negligence, knocks, improper use or handling, storage in inadequate conditions that may damage the product, such as extreme temperatures or humidity, unsuitable voltage, electrical incidents, improper installation and/or use that was not carried out by the authorized Technical Service when appropriate, nor materials subject to wear and tear through normal use. The warranty will be void for any products modified or repaired by the Client or any other person not authorized by ALTRA CORPORACIÓN.

Repair or replacement of defective products will be free of charge, including the costs incurred to remedy the goods’ lack of conformity with the contract, especially the shipping costs, as well as costs related to manual labor and materials. The repair of the product under warranty does not include the subsequent installation process, if this service was not contracted to the technical personnel at the time of the initial installation.

In absence of proof to the contrary, it will be understood that the products are in compliance with the purchase, provided that they comply with the following requirements:

a) They conform to the description given by the seller and possess the product qualities reported by the seller to the consumer and user in the form of a sample or model.

b) They are fit for the purposes for which products of the same type are ordinarily used.

c) They have the usual quality and performance that the consumer and user can reasonably expect from a product of the same type, given the nature of the product.

d) In the event that the product is defective and is within the warranty period, the Client may return it together with all its accessories. In this case, ALTRA CORPORACIÓN will pay the shipping costs that are generated by the delivery of the product and its return. ALTRA CORPORACIÓN will proceed to re-send the repaired or replaced product free of charge.

e) ALTRA CORPORACIÓN will provide the Client access to its transport company for the collection of the goods free of charge. If the Client wishes to return the goods using a different transport company from the one proposed by ALTRA CORPORACIÓN and the company chosen by the Client is more expensive, the Client must pay the difference between the two transport costs.

f) In the event that the Client has returned a product based on an alleged defect or error in the goods, but it is ultimately determined that there is no defect or error, the cost of the return will be paid by the Client.

g) The Client must manage the warranty process through their private user area.

ituation through the platform itself in your private user area.

12 – TECHNICAL SUPPORT AND CUSTOMER SERVICE

ALTRA CORPORACION provides the Client with a contact channel to address requests and consultations related to the products purchased on the website, through the private user area. Airzone Clima also has a customer complaint and claims form, available upon request.

13 – PERSONAL DATA PROCESSING

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as in compliance with Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), information about the following points related to the processing of personal data through this website can be found below:

13.1. Data controller

We inform you that the personal data provided by the Client will be processed by ALTRA CORPORACIÓN, S.L., with Tax Identification Number (NIF) B92611102 and registered office at Calle Marie Curie 21, 29590, Malaga, Spain; email: legal@airzonecontrol.com; telephone: +34 900 400 445.

13.2. Purpose of processing

The data collected during the user registration process will be processed for the following purposes:

• Online quote management
• Profile management
• Access to your purchase history, as well as the status of your orders
• Management of warranties and returns
• In the event that the Client acquires a product that requires for its use the download of the mobile application “Aidoo” and/or “Airzone Cloud”, both managed by ALTRA CORPORATION, as a preliminary step to the use of the corresponding application, the Client will be informed about the purpose of the processing, the period of retention of the information, the lawful basis for the processing and the procedure enabled for the exercise of rights.

The data collected during the online purchase process will be processed with the aim of managing the delivery of the products purchased, managing the invoicing process and providing customer service to the Client.

In cases in which the person concerned has given their unequivocal consent to receive commercial communications, their data will be used for sending informative communications about our products and services. This information may be sent by post, telephone and/or email, and may involve sending personalized information. You should bear in mind that this data processing involves the analysis of your user or client profile to determine what your preferences are and therefore which products and services may be most suited to your browsing and shopping habits when sending information. For example, based on your purchase and browsing history, we may customize our suggestions about products and services that we believe may be of interest to you.

We use information about the User’s habits and preferences to conduct market research for business process optimization, demand-driven design of our services and products, and to display personalized content. We analyze the usability of the website to improve the content and services offered in these environments. To this end, we analyze the behavior of Users for statistical and analytical purposes, in order to understand the way in which they interact with our website and thus introduce improvements. The User may at any time express their right to object to the processing of their data for these purposes by sending an email to the following address: rgpd@airzonecontrol.com.

13.3. Nature of the data processed

User registration and online purchase process: The information collected is limited to identifying data, contact data, commercial activity data, invoicing data and data related to the products purchased through this online purchase process.
Sending personalized commercial communications and profile analysis: The information collected for the sending of commercial communications is limited to identifying and contact data (postal/electronic address). With regard to profile analysis, aggregated, pseudonymized or anonymized data are used, as well as automatic learning algorithms, which allow us to make estimates, forecasts and analyses about the interests of our users.

13.4. Data recipients

The personal data collected will be given to the transport company responsible for managing the delivery of the orders. We also inform you that, in cases in which the process of sale and delivery of the product involves the international transfer of data, we will only work with suppliers who offer adequate guarantees, in accordance with the provisions of article 46 of the General Data Protection Regulation (GDPR).

In the event that the Client has selected an installation company of their own choosing, the Client’s identification data will be communicated to that company in order to manage the installation. This processing will be carried out in accordance with the provisions of article 6.1.b) GDPR.

Airzone offers products that require for their use the download of the “Airzone Cloud” mobile application managed by Corporación Empresarial Altra S.L. (Webserver in control systems and part of the Aidoo range; see product data sheets). As a preliminary step to the use of the mobile application, the Client will be informed about the identity of the new data controller, as well as about the purpose of the processing, the period of retention of the information, the lawful basis for the processing, and the procedure enabled for the exercise of rights. ALTRA CORPORACIÓN will not transfer personal data to Corporación Empresarial Altra, S.L., and the interested party must provide their personal data during the registration process for the mobile application.

13.5. Access to the Management Platform

ALTRA CORPORACIÓN provides the Client with access to the Management Platform, in order to access information on their purchase history, as well as to manage orders and functions associated with the devices purchased. To this end, the Client must register on the Platform and create a user profile. In cases in which the user functions contracted by the Client allow it, the latter may register internal Users with different access profiles. The user registration process will be processed by the Client’s User acting with the Platform administrator account. The Client will be solely responsible for any access granted to the Platform through the creation of user profiles. In cases in which any User suspects that their access credentials have been compromised, they must immediately change the access password and inform the User who manages the Platform administrator account.

In cases in which a member of the Client’s staff needs to access information from any of the Client’s devices and does not have a user profile on the Platform, ALTRA CORPORACIÓN may provide the identification and contact data of the person in their company who manages the Platform’s administrator account, so that the latter can process the creation of an access profile. This processing will be carried out under the provisions of article 19 of the LOPDGDD, based on the legitimate interest of providing the Client with access to the Platform.

Furthermore, the corporate contact data (address/telephone number of the Client) may be provided to external professionals who provide the serial number of any device marketed by the Client, for the sole purpose of facilitating the warranty process, processing of the support service and/or maintenance of the device. In these cases, the information provided will not involve the transfer of personal data.

13.6. Veracity of the information provided

All information provided by the Client must be truthful and accurate. To this end, the Client guarantees the authenticity of all data provided through filling out the corresponding forms. Similarly, it is the Client’s responsibility to keep all information provided to ALTRA CORPORACIÓN up to date, so that it always corresponds to reality. In any case, the Client will be solely responsible for any false or inaccurate statements they make, and any damage caused to ALTRA CORPORACIÓN or third parties due to the information provided.

13.7. Lawful basis for processing data

Data processed as a registered user and for the online purchase process: The lawful basis for processing data is the execution of the contractual relationship between the parties, under the terms laid down in article 6.1.b) of the GDPR.
Data related to sending commercial communications: In this case, the lawful basis for processing data is the unequivocal consent and acceptance given by the User, under the terms laid down in article 6.1.a) of the GDPR. The User has the right to withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal.
Data related to the analysis of user profiles and preferences: The lawful basis for processing data is the legitimate interest of ALTRA CORPORACIÓN in the improvement of internal processes that result in the optimization of services and products to Users, within the framework of the provisions of article 6.1.f) of the GDPR.

13.8. Data retention

The information provided during the registration process will be retained indefinitely unless the User requests their data be deleted from our user register, in which case we will proceed to immediately remove the information related to that User.

The information related to the online sales process will be retained during the term required to manage the delivery and invoicing of the products purchased. The information will then remain blocked for the limitation period established for legal actions and, after such time, will be deleted.

In cases in which the User had expressed their unequivocal consent for receiving commercial communications, as well as in relation to the processing of data from the analysis of user profiles and preferences, the data will be retained indefinitely, unless the interested party manifests their opposition to processing, in which case the data will be immediately eliminated.

13.9. Exercise of rights

The GDPR recognizes the different rights of the data subject in relation to the processing of their personal data. Below, we inform you about each of these rights and indicate the channels through which you can address, where appropriate, the corresponding request:

Right of access: You have the right to obtain confirmation from ALTRA CORPORACIÓN as to whether or not personal data concerning you are being processed, as well as access to the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom they have been or will be communicated; if possible, the planned period of storage of the personal data or, if this is not possible, the criteria used to determine this period.

Right of rectification: You have the right to obtain from ALTRA CORPORACIÓN the rectification of inaccurate personal data concerning you. Furthermore, taking into account the purposes of processing, you have the right to have incomplete personal data supplemented, including by means of an additional declaration. To this end, you must indicate in your request what data you are referring to and the correction to be made. You must also attach, where necessary, documentation justifying the inaccuracy or incompleteness of the data subject to processing.

Right of suppression: You have the right to obtain from ALTRA CORPORACIÓN the suppression of the personal data concerning you when one of the following circumstances occurs:

• they are not necessary in relation to the purposes for which they were collected or processed;
• you withdraw your consent, provided that the processing is not based on another legal basis;
• you oppose the processing and other legitimate reasons for the processing do not prevail; • the data have been treated unlawfully.

Right of limitation: You will have the right to obtain from ALTRA CORPORACIÓN the limitation of the processing of the data when any of the following conditions is fulfilled:

• when you have challenged the accuracy of your personal data, during the period that ALTRA CORPORACIÓN allows for the verification of their accuracy;
• in the event that you consider that the processing is unlawful and ALTRA CORPORACIÓN has opposed the deletion of personal data and requests instead the limitation of their use;
• when ALTRA CORPORACIÓN no longer needs the personal data for the purposes of processing, but the User needs them for the formulation, exercise or defense of claims;
• in the event that you have opposed the processing, while verifying whether ALTRA CORPORACIÓN’s legitimate reasons prevail over yours.

Right of portability: You will have the right to receive the personal data concerning you that you have provided to ALTRA CORPORACIÓN, in a structured format, of common use and subject to mechanical reading, and to transmit them to another data controller without being prevented by ALTRA CORPORACIÓN, when the processing is based on consent, and is carried out by automated means. When exercising your right to data portability, you have the right to have your personal data transmitted directly from one data controller to another when technically possible. This right to portability will not apply to the processing necessary for the performance of a mission carried out in the public interest or in the exercise of public powers conferred on ALTRA CORPORACIÓN. The right to portability will not extend to data that ALTRA CORPORACIÓN has inferred from data directly derived from ALTRA CORPORACIÓN’s use of the services provided.

Right to opposition: You have the right to oppose the processing of data concerning you, at any time, including in the preparation of profiles. If you exercise this right, ALTRA CORPORACIÓN will cease to process your personal data, unless we can prove that there are compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms, or for the formulation of the exercise or defense of claims.

Channels exist for the effective exercise of these rights: To exercise any of the rights indicated in the previous sections, the user may send an email to rgpd@airzonecontrol.com or a letter to the following address: Address: Calle Marie Curie, n.º 21, CP 29590 Campanillas, Malaga (Spain).

In cases in which the User considers that during the processing of data by ALTRA CORPORACIÓN their data protection rights have been infringed, and especially when the User has not been able to exercise their rights, the User may submit a complaint to the Agencia Española de Protección de Datos (Spanish Data Protection Agency) (www.aepd.es) or to another competent data protection controlling authority.

13.10 Information security

ALTRA CORPORACIÓN uses suitable current technology to protect your data and personal information. Our website is hosted by secure servers protected against the most common types of attack. However, you are reminded that no technology is completely immune to attacks and therefore all available measures to protect your data should be taken. We particularly recommend that during the process of user registration you should use strong passwords with at least 8 characters that include numbers, uppercase and lowercase letters, and special characters. We also recommend that passwords be modified periodically (minimum once a year) and whenever there is any possibility that a third party may have access to them.

ALTRA CORPORACIÓN has adopted the necessary technical and organizational measures to ensure the security of personal data and avoid their alteration, loss, or unauthorized processing or access, given the current state of technology, the nature of the stored data and the risks to which they are exposed.

14 – GOVERNING LAW AND JURISDICTION

The parties are subject to Spanish law for the resolution of any conflict that may arise. The parties are subject to the courts and tribunals of the city of Malaga, Spain, expressly waiving any other jurisdiction.

Date of the last update: March 17, 2025

COOKIE POLICY

In compliance with the provisions of Recital 30 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), we inform you that this website (www.airzonecontol.com) uses cookies for the purposes described in this Cookie Policy.

1 – WHAT ARE COOKIES?

Cookies are text files containing small amounts of information that are downloaded to the computer or mobile device when the User visits our website. Cookies are sent back to the original website, or to another website that recognizes them, on each subsequent visit. Cookies can perform different functions, such as allowing you to browse between pages efficiently, remembering your preferences, and generally improving the User’s browsing experience.

2 – CLASSIFICATION OF COOKIES

According to different classification criteria, cookies can be classified into the following types:

1) According to the issuer of the cookies:

• First-party cookies: These are cookies that are sent to the User’s device from a computer or domain managed by the website publisher and from which the service requested by the User is provided.

• Third-party cookies: These are cookies that are sent to the User’s device from a computer or domain that is not managed by the website publisher, but rather by another entity that processes the data obtained through the cookies.

2) According to the life cycle of the cookies:

• Session cookies: These are temporary cookies that are stored in your browser’s cookie file until you leave the website, and are therefore not saved to the User’s hard drive. The information obtained by means of these cookies is used to analyze traffic patterns on the website. This allows us to provide a better experience by improving the content and facilitating its use.

• Permanent cookies: These are stored on the user’s hard drive, and are read by the website each time the User makes a new visit. A permanent cookie has a specific expiry date. The cookie will cease to function after that date. These cookies are used to facilitate purchase and registration services.

3) According to the purpose for which the cookies are used:

• Technical cookies: These are cookies that allow the user to navigate through a website, platform or application and enable the use of the different options or services that exist on it, such as, for example, controlling traffic and data communication, identifying the session, accessing areas with restricted access, remembering the items that make up an order, carrying out the purchase process of an order, applying for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound files, or sharing content through social networks.

• Personalization or preference cookies: These are cookies that allow the User to access the service with some general predefined characteristics according to a series of criteria in the User’s device such as, for example, the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.

• Analytical cookies: These are cookies that allow the person responsible for them to track and analyze the behavior of the Users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of websites, applications or platforms and to create navigation profiles for the Users of these websites, applications and platforms, with the aim of introducing improvements based on the analysis of the use data collected from Users of the service.

• Advertising cookies: These are cookies that allow the management of advertising spaces that, where applicable, the publisher has included on the website, application or platform from which it provides the service requested, based on criteria such as edited content or the frequency with which ads are displayed.

• Behavioral advertising cookies: These are cookies that allow the management of advertising spaces that the publisher may have included on the website, application or platform from which it provides the service requested. These cookies store information on the behavior of Users obtained through continuous observation of their browsing habits, which allows a specific profile to be developed, and tailored advertising to be displayed accordingly.

3 – TYPES OF COOKIES USED ON THIS WEBSITE

The type of cookies used on this website, their purpose and the entity that manages them are indicated below. You can consult detailed information to each of these cookies and their expiration, by referring to our Settings section:

TYPE OF COOKIE	PURPOSE	ENTITY THAT MANAGES THEM
Technical	Technical cookies allow the User to browse the website and use its different options or services, including those used to allow the management and operation of the website and enable its functions and services, such as, for example, controlling traffic and data communication, identifying the session, accessing areas with restricted access, remembering the items that make up an order, carrying out the purchase process of an order, managing the payment, applying for registration or participation in an event, storing content for the dissemination of videos or sound files, enabling dynamic content (for example, loading animation of a text or image), or sharing content through social networks.	First-party (Airzone) Cookiebot (see Cookiebot’s Privacy Policy) Google (see Google’s Privacy Policy) Hubspot (see Hubspot’s Privacy Policy). LinkedIn (see LinkedIn’s Privacy Policy). YouTube (see YouTube’s Privacy Policy).
Functional or preference	Functional or preference cookies allow us to remember information so that the User accesses the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results shown when the User performs a search, the appearance or content of the service according to the type of browser used by the User to access the service or the region from which the service is accessed, etc.	Vimeo (see Vimeo’s Privacy Policy). YouTube (see YouTube’s Privacy Policy).
Statistical	We use Statistical cookies to quantify the number of users and visitors and thus perform the measurement and statistical analysis of the use made by users of the service offered on our website. To this end, they analyze how you browse our website in order to improve the products or services we offer.	First-party (Airzone): Google (see Google’s Privacy Policy) Hotjar (see Hotjar’s Privacy Policy). Vimeo (see Vimeo’s Privacy Policy). LinkedIn (see LinkedIn’s Privacy Policy).
Marketing and advertising	We use Marketing or advertising cookies to analyze your online browsing habits, allowing us to show you ads tailored to your browsing profile.	Meta Platforms (see Meta’s Privacy Policy). Adform (see Adform’s Privacy Policy). Google (see Google’s Privacy Policy) Hubspot (see Hubspot’s Privacy Policy). LinkedIn (see LinkedIn’s Privacy Policy). YouTube: (see YouTube’s Privacy Policy).

The lawful basis for data processing in relation to the use of technical and functional cookies is the legitimate interest of the company, to facilitate user browsing on the website. The lawful basis for data processing in relation to the use of cookies that are not necessary for browsing (statistical and advertising cookies) is the User’s consent. The User may withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal. To this end, the User may consult the following section on the configuration and deactivation of cookies, as well as access information on the procedure for exercising their rights and other information related to the processing of personal data through our Privacy Policy.

4 – CONFIGURATION AND DEACTIVATION OF COOKIES

The following links provide all the information needed to configure or disable cookies in each browser:

In addition, the User can manage the storage of cookies on their browser through tools such as the following:

Ghostery: www.ghostery.com/
Your Online Choices: www.youronlinechoices.com/es/

Date of the last update: May 15, 2024

PRIVACY POLICY

1 – APPLICABLE LEGISLATION REGARDING PRIVACY AND DATA PROTECTION

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as in compliance with applicable national regulations regarding data protection, information about the following points related to the processing of personal data through this website can be found below.

2 – IDENTIFICATION OF THE DATA CONTROLLER

Depending on the purpose of each processing, the data collected may be processed by the following data controllers:

The personal data provided by the interested parties will be processed by AIRZONE CLIMA, S.L. as the person responsible for the processing. (Tax ID [NIF] B92974914) Calle Marie Curie n.º 21, CP 29590 Campanillas, Malaga (Spain); telephone: +34 900 400 445 and email info@airzone.es:

• User registration.

• Online quote and order management.

• Sending commercial communications.

• Analysis of user habits and preferences.

• Renewal Plan.

• Providing training activities.

For its part, the personal data provided in the following contexts will be processed by CORPORACIÓN EMPRESARIAL ALTRA, S.L. as the person responsible for the processing. (Tax ID [NIF] B-92611102), Calle Marie Curie n.º 21, CP 29590 Campanillas, Malaga (Spain); telephone: +34 900 400 445 and email info@airzone.es:

• Contact form.

• Publication of reviews.

• Quality surveys.

• Testers.

• Complaint and claims form.

• Testers.

• Complaint and claims form.

In cases in which the User submits their spontaneous application to join the job board of the Airzone Group Companies, the data will be processed, under co-responsibility, in accordance with the provisions of article 26 of the GDPR, by the following companies:

• AIRZONE CLIMA S.L. (Tax ID [NIF] B92974914) Calle Marie Curie n.º 21, CP 29590 Campanillas, Malaga (Spain); telephone: +34 900 400 445 and email: info@airzone.es

• AIRZONE FRANCE S.A.R.L. (Tax ID [NIF] FR66489243477) 3 Avenue de L’Opera, 75001, Paris FRANCE; telephone: +34 900 400 445 and email: info@airzonefrance.fr

• AIRZONE ITALIA S.R.L. (Tax code 05061570965) Via Fabio Filzi 19/E 20032 Cormano (MI) Italy; telephone: 02 56814756 and email info@airzoneitalia.it.

• CORPORACIÓN EMPRESARIAL ALTRA S.L. (Tax ID [NIF] B-92611102), Calle Marie Curie n.º 21, CP 29590 Campanillas, Malaga (Spain); telephone: +34 900 400 445 and email: info@airzone.es

In the latter case, the aforementioned companies have signed an agreement in which they undertake to jointly address the exercise of rights of the interested parties at the postal and electronic address enabled in this legal legend, as well as to comply with the same standards in terms of privacy and data protection. To this end, the parties establish joint technical and organizational measures to ensure the security, availability, integrity, confidentiality and resilience of the personal data processed.

In the event that the User sends their CV within the framework of a specific job offer, their data will be processed by the company that promotes said selection process to manage their participation in it.

3 – PURPOSE OF INFORMATION PROCESSING

User registration: The data collected in the user registration process will be processed for the following purposes:
- • Profile management.
- • Access to your order history, as well as the status of your orders.
- • Management of warranties and returns.
- • In the event that the Client acquires a product that requires for its use the download of the mobile application “Airzone Cloud”, managed by ALTRA CORPORATION, as a preliminary step to the use of the corresponding application, the Client will be informed about the purpose of the processing, the period of retention of the information, the lawful basis for the processing and the procedure enabled for the exercise of rights.

Quotes and online orders (professional): The data collected in the online order process will be processed for the purpose of managing quotes, and, if applicable, the delivery of orders made, managing the invoicing process and providing after-sales and customer service to the Client.

Quotes for individuals: The data collected are processed in order to issue the quote requested.

Sending commercial communications: In cases in which the person concerned has given their unequivocal consent to receive commercial communications, their data will be used for sending informative communications about our products and services. This information may be sent by post, telephone and/or email, and may involve sending personalized information. You should bear in mind that this data processing involves the analysis of your user or client profile to determine what your preferences are and therefore which products and services may be most suited to your browsing and shopping habits when sending information. For example, based on your purchase and browsing history, we may customize our suggestions about products and services that we believe may be of interest to you.

Analysis of user habits and preferences: We use information about the User’s habits and preferences to conduct market research for business process optimization, demand-driven design of our services and products, and to display personalized content. We analyze the usability of the website to improve the content and services offered in these environments. To this end, we analyze the behavior of Users for statistical and analytical purposes, in order to understand the way in which they interact with our website and thus introduce improvements.

Contact section: The information collected via the contact form will only be used in order to respond to the query or request for information sent by the User.

Renewal Plan: The information will be used in order to process your request so that you can benefit from the conditions of the Renewal Plan.

Work with us: In the event that the User sends us their spontaneous application, their data will be processed, under co-responsibility, by the entities indicated in the first section of this Privacy Policy, in order to manage their participation in different selection processes that coincide with their professional profile. In the event that the User sends us their CV within the framework of a specific job offer, their data will be processed by the company that promotes this selection process to manage their participation in it.

Publication of reviews: In cases in which the Client has directly sent us their rating of our services, this review may be published on the website and corporate environments in order to provide information on the level of customer satisfaction in relation to the service provided. In addition, we may publish reviews published in third-party environments (e.g., Amazon) in which case we limit ourselves to reproducing the information published by the User in such environments, without being opinions verified by our company.

Quality surveys: In cases in which the User participates in one of our quality surveys, the information will be processed to analyze the level of satisfaction in relation to the services and products offered, as well as to implement the necessary improvements in order to achieve optimal conditions of operation and efficiency in the marketing and customer service process.

Testers: The personal data of the participants in tests carried out on our products and services will be processed in order to analyze their features and assess, where appropriate, opportunities for improvement.

Training: The information will be processed for the sole purpose of facilitating participation in the training activities selected.

After-sales service, product warranty management, and, where applicable, handling complaints and claims: The personal data collected will be used to manage the relevant incident.

4 – NATURE OF THE DATA PROCESSED

User registration and online quote and order process and management: The information collected is limited to identifying data, contact data, and where applicable, commercial activity data, invoicing data and data related to the products purchased through this online purchase process.

Sending personalized commercial communications and profile analysis: The information collected is limited to identifying data and contact data (postal/electronic address). With regard to profile analysis, aggregated and pseudonymized (cookies, pixels or similar technologies) data are used, which allow us to make estimates, forecasts and analyses about the interests of our users.

Contact form: The identifying and contact data collected, as well as information related to the query or request sent to us by the User will be used.

Renewal Plan: Only identifying and contact data of the applicant for the Renewal Plan will be processed.

Work with us: The data processed is limited to identifying data, CV-related data and contact data of the job applicant.

Publication of reviews: In relation to the reviews published in our environment, the data processed are limited to identifying data.

Quality surveys: In the event that the User carries out satisfaction surveys, identifying and contact data may be collected, where appropriate.

Testers: In the event that the User decides to voluntarily participate in testing one of our products, only identifying and contact data may be collected, where appropriate.

Training: The information collected is limited to identifying and contact data in order to facilitate participation in the training action.

User registration, quote and online order management, and after-sales service: The data collected is limited to identifying data, contact data, and where applicable, commercial activity data, invoicing data, and data related to the products purchased through this online process.

When we ask you to provide your personal data through a form to give you access to certain functions or services, we will indicate some fields as mandatory in cases where they are data that we need in order to provide the service or give you access to the function in question. Please note that if you decide not to provide us with this data, you may not be able to complete your registration as a User or you may not be able to enjoy the services or functions requested.

5 – LAWFUL BASIS FOR PROCESSING DATA

User registration, quote management and online order management: The lawful basis for processing data is the execution of the contractual relationship between the parties, under the terms laid down in article 6.1.b) of the GDPR.

Sending commercial communications: In this case, the lawful basis for processing data is the unequivocal consent and acceptance given by the User, under the terms laid down in article 6.1.a) of the GDPR. The User has the right to withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal.

Analysis of user profiles and preferences: The lawful basis for processing data is the legitimate interest of ALTRA CORPORATION in the improvement of internal processes that result in the optimization of services and products to Users, within the framework of the provisions of Article 6.1.f) of the GDPR.

Contact form: The lawful basis for processing data is the unequivocal consent and acceptance given by the User, under the terms laid down in article 6.1.a) of the GDPR. The User has the right to withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal.

Renewal Plan: The lawful basis for processing data is the execution of the contractual relationship between the parties, under the terms laid down in article 6.1.b) of the GDPR.

Work with us: The lawful basis for processing data is the execution of the pre-contractual relationship between the parties, under the terms laid down in article 6.1.a) of the GDPR.

Publication of reviews: The reviews provided directly by our clients will be processed based on the consent obtained from them to proceed with said publication. The Client may withdraw their consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal. In the case of reviews obtained from third parties (e.g. Amazon), the lawful basis for processing is the legitimate interest of the company in providing information on the opinions of Clients in relation to the services provided. In these cases, the Client may request the withdrawal of their review from our website at any time by sending an email to rgpd@airzonecontrol.com.

Quality surveys: The lawful basis for processing data is the legitimate interest in optimizing and improving the services provided to users, within the framework of the provisions of article 6.1.f) of the GDPR. However, participation in each of the quality surveys is voluntary and the interested party may freely decide whether to participate.

Testers: The lawful basis for processing is the User’s consent. The interested party may withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal.

Training: The lawful basis for processing data is the execution of the contractual relationship between the parties, under the terms laid down in article 6.1.b) of the GDPR.

After-Sales Service Management — Complaints and Claims: The processing of personal data is based on compliance with a legal obligation, pursuant to Article 6.1(c) of the GDPR.

6 – DATA RECIPIENTS

We inform you below about the different contexts in which we may disclose personal data to third parties:

• In the process of delivering orders, the personal data collected will be given to the corresponding transport company. In cases in which the process of sale and delivery of the product involves the international transfer of data, we will only work with suppliers who offer adequate guarantees in accordance with the provisions of article 46 of the General Data Protection Regulation (GDPR).

• In cases in which the Client requires the installation of the product, the data will be communicated to the professional/company responsible for the installation process.

• Financial institutions, in cases in which it is necessary for the management of payments, in the terms established with the Client.

• Technical and analytical service providers.

• Other Group companies, when this communication is strictly necessary for the execution of the service or request you send us. For example, in the event that your request is related to an order you have placed with another Group company. Likewise, data may be communicated to Corporación Empresarial Altra S.L. for the fulfillment of the parent company’s own obligations, under the terms set forth in Recital 48 of the GDPR. Furthermore, if you decide to use the Platform in different markets (i.e. creating registered user accounts in different markets with the same email address), we may need to disclose or transfer the information linked to your account to the Group company operating in those markets, to the extent necessary for the correct performance of the services provided.

• Providers of services related to queries, customer service, as well as to provide support in the internal management of the exercise of rights in terms of data protection.

• Public authorities, security forces and bodies and/or Courts or tribunals, when required by law.

7 – DATA RETENTION

The information provided in the registration process will be retained indefinitely unless the User requests their data be deleted from our user register, in which case we will proceed to immediately remove the information related to that User.

The information related to the quote submission and online order management process will be retained for the period of time necessary to manage the quote submission and, where appropriate, process the order management. Data relating to the order history will be processed for the duration of the contractual relationship with the Client.

The data collected via the contact form will be kept for the period of time necessary to respond to the query or send the information requested by the User. The information will then remain blocked for the limitation period established for legal actions and, after such time, will be deleted.

Renewal Plan: The information will be kept for the period of time necessary to manage the implementation of the Renewal Plan. The information will then remain blocked for the limitation period established for legal actions and, after such time, will be deleted.

Work with us: The data provided in the framework of a selection process will be kept for the period of time necessary for the management of said selection process and will be subsequently deleted, unless the candidate has authorized its retention in order to be able to participate in future selection processes. In the event that the curriculum vitae is submitted as part of a spontaneous application, the data will be kept for a period of two (2) years.

Publication of reviews: Reviews may remain published on the website as long as the User does not request their withdrawal. Likewise, the company reserves the right to remove any content that may be illegal or that may infringe the rights of third parties.

Quality surveys: The data obtained in the framework of the satisfaction surveys carried out will be kept for the period of time necessary to establish strategies to improve internal processes based on the ratings received. The data will then remain blocked for the limitation period established for legal actions and, after such period, the information will be deleted.

Testers: As in the previous case, the personal data of participants in tests carried out on our products and services will be kept for the period of time necessary to define the opportunity for improvement of said products and services. The data will then remain blocked for the limitation period established for legal actions and, after such period, the information will be deleted.

Training: The data relating to the training actions will be kept as long as the user register is maintained, so that the interested party can access their training history. However, the User may at any time request the deletion of their account and/or the deletion of information related to the courses in which they have participated. Data related to after-sales service, including Complaints and Claims, will be retained for the time necessary to handle customer requests, enforce product warranties where applicable, and address potential complaints and claims. Once resolved, data will be duly blocked for the applicable legal limitation period and then deleted.

8 – VERACITY OF THE INFORMATION PROVIDED

Complaints and Claims: Data will be retained for the time strictly necessary to manage the complaint or claim. Once resolved, data will be blocked for the applicable legal limitation period and deleted once that period has expired.

9 – EXERCISE OF RIGHTS

Right of access: You have the right to obtain confirmation from the data controller as to whether or not personal data concerning you are being processed, as well as access to the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom they have been or will be communicated; if possible, the planned period of storage of the personal data or, if this is not possible, the criteria used to determine this period.

Right of rectification: You have the right to obtain the rectification of inaccurate personal data concerning you from the data controller. Furthermore, taking into account the purposes of processing, you have the right to have incomplete personal data supplemented, including by means of an additional declaration. To this end, you must indicate in your request what data you are referring to and the correction to be made. You must also attach, where necessary, documentation justifying the inaccuracy or incompleteness of the data subject to processing.

Right of suppression: You have the right to obtain from the Data Controller the suppression of the personal data concerning you when one of the following circumstances occurs:

• they are not necessary in relation to the purposes for which they were collected or processed;

• you withdraw your consent, provided that the processing is not based on another legal basis;

• you oppose the processing and other legitimate reasons for the processing do not prevail; the data have been treated unlawfully.

Right of limitation: You will have the right to obtain from the Data Controller the limitation of the processing of the data when any of the following conditions is fulfilled:

• when you have challenged the accuracy of your personal data, during the period that the Data Controller allows for the verification of their accuracy;

• in the event that you consider that the processing is unlawful, oppose the deletion of personal data and request instead the limitation of their use;

• when the Data Controller no longer needs the personal data for the purposes of processing, but the User needs them for the formulation, exercise or defense of claims;

• in the event that you have opposed the processing, while verifying whether the data Controller’s legitimate reasons prevail over yours.

Right of portability: You will have the right to receive the personal data concerning you that you have provided to the Data Controller, in a structured format, of common use and subject to mechanical reading, and to transmit them to another Data Controller without being prevented by the Data Controller, when the processing is based on consent, and is carried out by automated means. When exercising your right to data portability, you have the right to have your personal data transmitted directly from one data controller to another when technically possible. This right to portability will not apply to the processing necessary for the performance of a mission carried out in the public interest or in the exercise of public powers conferred on the Data Controller. The right to portability will not extend to data that the Data Controller has inferred from data deriving directly from the Data Controller’s use of the services provided.

Right to opposition: You have the right to oppose the processing of data concerning you, at any time, including in the preparation of profiles. If you exercise this right, the Data Controller will cease to process your personal data, unless we can prove that there are compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

Channels exist for the effective exercise of these rights: To exercise any of the rights indicated in the previous sections, the User may send an email to rgpd@airzonecontrol.com or a letter to the following address: Address: Calle Marie Curie, n.º 21, CP 29590 Campanillas, Malaga (Spain).

In cases in which the User considers that during the processing of data by the Data Controller their data protection rights have been infringed, and especially when the User has not been able to exercise their rights, the User may submit a complaint to the Agencia Española de Protección de Datos (Spanish Data Protection Agency) (www.aepd.es) or to another competent data protection controlling authority.

10 – SOCIAL NETWORKS

The Data Controller has a profile on some of the main online social networks and is responsible for the content published. In no case will the Data Controller extract data from social networks, unless it obtains the User’s consent to do this expressly and as a one-off.

11 – CHANGES TO THIS PRIVACY POLICY

The Data Controller reserves the right to modify this Privacy Policy should any changes arise regarding legislation, jurisprudence or industry practices. In such cases, the Data Controller will announce the changes introduced with reasonable notice before their implementation on this page.

Date of the last update: December 03, 2024

LEGAL NOTICE

1 – IDENTIFICATION DATA

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE, for its initials in Spanish), identification data for the holder of the website can be found below:

– Business name: CORPORACIÓN EMPRESARIAL ALTRA S.L. (hereinafter, ALTRA CORPORACIÓN)
– Tax Identification Number (NIF): B-92611102
– Registered in the Malaga Companies Registry, Volume 3745, Book 2656, Folio 140, Sheet MA-75590 , Entry 4.
– Address: Calle Marie Curie, n.º 21, CP 29590 Campanillas, Malaga (Spain).
– Email: info@airzone.es
– Telephone: +34 900 400 445

2 – CONTENT

All content on this website is provided to the User for informational purposes, as well as to manage the online sales of the products and services offered. Any person who accesses this website accepts the role of User, and commits to adherence and strict compliance with the specifications outlined in the website’s legal texts, as well as any other applicable legal provisions.

3 – LINKS

In the event that this website includes links to third party websites, the User will go on to be governed by the new website’s Terms of Use and Privacy Policy, accepting that ALTRA CORPORACIÓN will not be responsible or liable for the use of these websites. However, in the event that ALTRA CORPORACIÓN acquires real knowledge of any illegality in the content included in these links to third-party websites, ALTRA CORPORACIÓN will immediately remove the links and communicate the circumstances to the competent authorities.

4 – INTELLECTUAL AND INDUSTRIAL PROPERTY

The User acknowledges and accepts that all the contents displayed on the website and, in particular, designs, texts, images, logos, icons, buttons, software, trade names, brands, or any other signs that may be used for industrial and/or commercial purposes are subject to intellectual property rights and all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, over the contents and/or any other elements inserted in the page, are the exclusive property of ALTRA CORPORACIÓN and/or third parties, who have the exclusive right to use them in the course of business. Therefore, the User agrees not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, holding ALTRA CORPORACIÓN harmless from any claim arising from the breach of such obligations. In no case does access to the website imply any kind of waiver, transfer, license or total or partial assignment of said rights, unless expressly stated otherwise.

This Legal Notice of the website does not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the website and/or its contents other than those expressly provided for herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by ALTRA CORPORACIÓN or the third-party holder of the affected rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as copyrights by the legislation on intellectual property. ALTRA CORPORACIÓN is the owner of the elements that make up the graphic design of the website, the menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the website or, in any case, has the corresponding authorization for the use of said elements.

Likewise, it is forbidden to delete, avoid and/or manipulate the copyright as well as the technical protection devices, or any information mechanisms that the contents may contain. The User of this website undertakes to respect the rights set forth and to avoid any action that could harm them, and in all cases ALTRA CORPORACIÓN reserves the right to exercise all means or legal actions that correspond to the defense of its legitimate intellectual and industrial property rights.

5 – DATA PROTECTION POLICY

The User can visit this website without the need to provide any personal data. However, there are various options for queries or forms, as well as in relation to the process of contracting our services, in which personal data are collected and processed. When it is necessary to provide personal data for access to certain content or services, Users will guarantee their veracity, accuracy, authenticity and validity.

ALTRA CORPORACIÓN has internal procedures in place to ensure compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as in compliance with applicable national regulations regarding data protection. You can view all the information on how we process the data collected on this website by visiting our Privacy Policy.

6 – USE OF COOKIES

A cookie is a file that is downloaded onto the User’s computer when they access certain websites. Among other things, cookies allow a website to store and recover information on the browsing habits of a User or their computer. Depending on the information they contain and the way the User makes use of their computer, they can be used to recognize the User. You can refer to the information on the types of cookies we use that are not necessary for browsing by viewing our Cookie Policy.

7 – SECURITY MEASURES

ALTRA CORPORACIÓN has implemented and maintains the highest levels of security required by law in order to protect the User’s personal data against accidental loss and unauthorized access, processing or disclosures, given the current state of technology, the nature of the stored data and the risks to which they are exposed. One of ALTRA CORPORACIÓN’s primary objectives is that the protocols and security systems implemented allow the proper functioning of the website, as well as its features and services, while preserving the integrity of the data and information stored. The services are provided by the website’s own technological resources, and sometimes, by third parties who have the necessary security measures to ensure no unauthorized access, according to current standard techniques and technology. ALTRA CORPORACIÓN’s purpose is for the website’s User to have a satisfactory and secure experience when browsing the website and using its services, and therefore ALTRA CORPORACIÓN only works with suppliers with respected professional backgrounds and the technical expertise to allow compliance with current legal security regulations, in order to prevent loss, misuse or access by unauthorized persons. However, the transmission of information via the Internet is not completely secure; for this reason, although ALTRA CORPORACIÓN will undertake its best efforts to protect user data, it cannot guarantee the total security of data while browsing the website. All information provided by the user is sent at their own risk. Once the User’s data is received, ALTRA CORPORACIÓN will implement strict procedures and security features to prevent any unauthorized access.

If, in order to access some of the services and/or contents of the website, any kind of credential or password is generated, the User undertakes to use it diligently, keeping it secret at all times. Consequently, the User will be responsible for its proper safekeeping and confidentiality, and undertakes not to disclose it to third parties on a temporary or permanent basis, nor allow access to the aforementioned services and/or content by anyone other than the User. Likewise, the User undertakes to notify ALTRA CORPORACIÓN of any event that may involve the misuse of their password, such as, but not limited to, its theft, loss or unauthorized access, so that it may be canceled immediately. Consequently, as long as the above notification has not been made, ALTRA CORPORACIÓN will be exempt from any liability that may arise from the misuse of the User’s password, who is solely responsible for any illegal use of the contents and/or services of the website by any illegitimate third party.

8 – EXCLUSION OF LIABILITY

ALTRA CORPORACIÓN is exempt from any liability arising from:
– Interruptions to the normal functioning of the website arising from force majeure, or for any other reason not attributable to ALTRA CORPORATION that may cause the service to be fully or partially inoperative.

– The use of incorrect or false data by the User, including errors that the User may commit upon registration and those arising from the User not updating data.

9 – GOVERNING LAW AND JURISDICTION

The resolution of all disputes arising from or relating to this website or the activities it develops will be governed by Spanish law, to which the parties expressly submit themselves. The Courts and Tribunals of the city of Malaga will be the competent authority for the resolution of all disputes arising from or related to its use, except for cases in which the User has the status of consumer, in which case the parties will be submitted to the courts and tribunals of the consumer’s domicile.

10 – CHANGES TO THE LEGAL NOTICE

ALTRA CORPORACIÓN reserves the right to modify this Legal Notice at its discretion, or should any changes arise regarding legislation, jurisprudence or business practices. If ALTRA CORPORACIÓN introduces any changes, the new text will be published on this same page, where the User will be able to view the changes. The relationship with users will always be governed by the rules laid down in the precise moment at which the User accesses the website.

Date of the last update: December 03, 2024

GENERAL TERMS AND CONDITIONS OF B2C CONTRACT

1 – INTRODUCTION

These General Terms and Conditions of Contract (hereinafter “General Terms and Conditions”), govern the online sales process, as well as the terms and requirements governing the relationship between the parties. Acceptance of the General Terms and Conditions implies compliance with each of the sections described herein.

• Business name: CORPORACIÓN EMPRESARIAL ALTRA, S.L. (hereinafter ALTRA CORPORATION).

• Tax Identification Number (NIF): B-92611102.

• Registered in the Malaga Companies Registry, Volume 3745, Book 2656, Folio 140, Sheet MA-75590, Entry 4.

• Address: Calle Marie Curie, n.º 21, CP 29590 Campanillas, Malaga (Spain).

• Email: customers@airzonecontrol.com

• Phone number: +34 900 400 445.

2 – APPLICABLE LEGISLATION

These General Terms and Conditions have been drafted in compliance with the provisions of the following legislation, among others:

• Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

• Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users (TRLGDCU)

• Law 7/1998 of April 13, on General Terms and Conditions of Contract.

• REGULATION (EU) No 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

• Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

3 – LEGAL CAPACITY OF THE BUYER

For the User to hold the status of Client, they must have the legal capacity to be bound by these terms and conditions. In the event that this condition is not met, purchases cannot be made through this online sales modality for professionals. Sales to minors are not permitted.

During the purchase process, the Client must fully and unreservedly accept the General Terms and Conditions, which will always be included for acceptance prior to finalizing the purchase, as well as in the confirmation process of the purchase, so that they may be saved by the Client for reproduction when necessary.

4 – INFORMATION ABOUT THE PURCHASE PROCESS

To make an online purchase, the Client must use the following process:

1. Select the compatible Aidoo device they wish to purchase.

2. Indicate the shipping address for the selected device.

3. Indicate the user details. Entering this data automatically creates a user account in Airzone Control pending activation. The User will receive in the email account provided on the form an email with information to activate said account, this activation being optional. Once an account has been activated, the User is provided with live access to the tracking of their orders, and the status of warranty requests or returns.

4. After confirming the User’s data, payment will be made through the payment gateway.

5. As a last step, a summary of the purchase process followed is displayed and the User will receive an email with the purchase confirmation of their order.

During the purchase process, the Client may amend or correct the data entered by accessing the corresponding window. It is the Client’s obligation to provide correct and updated data.

5 – PRICE AND PAYMENT METHODS

The prices listed for our products are in euros/dollars and include tax.

ALTRA CORPORATION will cover the costs corresponding to any tariffs that may be generated in the process of delivering the product.

When placing an order, the Client can pay for the purchases made via the following payment method:

Credit/debit card

Payment by credit/debit card means that your card information will be sent directly to the financial institution in charge of managing the collection of payment.

When using this form of payment, ALTRA CORPORATION will never collect or handle any data relating to the Client’s card number. All data are processed directly by the payment service provider, and ALTRA CORPORATION thus offers the Client the greatest transparency and confidentiality in the transaction. The payment of your order is carried out directly with this entity, thus offering maximum security.

The available payment methods through the payment gateway include debit, credit, or prepaid cards (Visa, Visa Electron, MasterCard, Maestro, and Euro 6000).

If you have any questions about this, you can contact our Customer Service department.

The Client agrees to receive the invoice for the purchase made in electronic format. Electronic invoices will be provided in PDF format via email and will also be available to the Client in their private user area. The Client may request a paper copy of the invoice through the private user area.

6 – TERRITORIAL SCOPE OF SALE

This platform includes the markets and countries listed in the online sales process in the territorial scope of sale.
In the event that the Client requires the product to be delivered to a geographical area not covered by the online sales process, the Customer Service department must assess the feasibility of delivery and send the Client a specific budget indicating costs and shipping dates.

7 – DELIVERY TIMES

The delivery time will depend on the delivery location indicated by the Client. Therefore, in each purchase process, once the product or products to be purchased have been selected and the delivery address has been entered, the estimated delivery time will be calculated and communicated to the Client.

8 – SHIPPING COSTS

9 – WITHDRAWAL

The Client has the right of withdrawal, by virtue of which they may return the product received if they find that it does not meet expectations. This right of withdrawal must be exercised within a maximum period of 15 calendar days from receipt. In order to exercise this right, the product must be in perfect condition and all parts must be preserved.

The refund of the purchase price will be made once the condition of the merchandise has been checked, through the same payment method used by the purchaser and, in any case, within a maximum of 15 calendar days from receipt of the goods or, if the goods have not been received, after this period, within a maximum of 40 calendar days from when ALTRA CORPORATION becomes aware that the goods have been sent. To this end, the purchaser must attach the proof of shipment on the platform. The cost of return derived from the exercise of the right of withdrawal will be borne by the buyer.

Any request for return may be made through the private user area, as a direct channel to meet client requests.

In order to process the return request quickly and easily, we recommend that you enter your private user area, access the order that includes the item you wish to return and click on “Return”. If the order contains several items, you must select the specific item by identifying its serial number. Selecting the item to be returned and pressing “Send” starts the entire return process.

You can also access our withdrawal form by clicking here, and once you have completed it, send it, either by post or by email to the respective addresses included in the first section of these General Terms and Conditions of Contract. In any case, we will notify you of the receipt of the withdrawal without delay, using a durable medium.

Remember that, in case of withdrawal of purchases made from territories subject to tariffs, the costs of return also imply payment by the consumer of the rates and tariffs accrued in that process.

10 – WARRANTY

The product warranty is valid only if all components used in the system installation, whether electronic or mechanical (main control boards, nodes, thermostats, motorized elements, and cables), are Airzone-branded. The original purchase invoice is required to activate the warranty. Warranty requests must be approved by ALTRA CORPORACIÓN’s Technical Support Department. All warranty requests must be submitted via www.airzonecontrol.com. Warranty requests will expire 40 calendar days after their approval. Please note that the warranty applies to all customers with a direct account with Airzone.
The manufacturer guarantees the proper functioning of the product used according to its purpose, application, and usage in accordance with the instructions contained in the manuals for installation and use.
All products manufactured by ALTRA CORPORATION delivered from April 1, 2025 onward are covered by a warranty based on their category:

5 years for mechanical products (diffusers and motorized or non-motorized dampers)
3 years for all other products

Products delivered prior to April 1, 2025 would have a 2-year warranty.

In the event of a defective product, ALTRA CORPORATION will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract. These actions will be free of charge for the consumer and user. ALTRA CORPORATION will be liable for any lack of conformity that appears within two years of delivery. The consumer and user must inform ALTRA CORPORATION of the lack of conformity within two months of becoming aware of it. In this case, you may request the implementation of the warranty through the private user area and we will inform you of the repair/substitution process.

Repair or replacement of defective products will be free of charge, including the costs incurred to remedy the goods’ lack of conformity with the contract, especially the shipping costs, as well as costs related to manual labor and materials. The repair of the product under warranty does not include the subsequent installation process, if this service was not contracted to the technical personnel at the time of the initial installation.

In absence of proof to the contrary, it will be understood that the products are in compliance with the purchase, provided that they comply with the following requirements:

a) They conform to the description given by the seller and possess the qualities of the product that the seller has reported to the consumer and user in the form of a sample or model.

b) They are fit for the purposes for which products of the same type are ordinarily used.

c) They have the usual quality and performance that the consumer and user can reasonably expect from a product of the same type, given the nature of the product.

d) In the event that the product is defective and is within the warranty period, the Client may return it together with all its accessories. In this case, ALTRA CORPORATION will pay the shipping costs that are generated by the delivery of the product and its return. ALTRA CORPORATION will proceed to re-send the repaired or replaced product free of charge.

e) ALTRA CORPORATION will provide the Client access to its transport company for the collection of the goods free of charge.

g) The Client must manage the return process through their private user area.

11 – TECHNICAL SUPPORT AND CUSTOMER SERVICE

ALTRA CORPORATION provides the Client with a contact channel to address requests and consultations related to the products purchased on the website, through the private user area.

ALTRA CORPORATION also has incident and complaint forms available to the Client, upon request through the established contact channels.

12 – PERSONAL DATA PROCESSING

Data controller

We inform you that the personal data provided by the Client will be processed by ALTRA CORPORATION, with registered office at Calle Marie Curie n.º 21, 29590 Campanillas, Malaga (Spain) with Tax ID (NIF): B-92611102; email: customers@airzonecontrol.com; telephone: +34 900 400 445.

Purpose of information processing

The data collected during the user registration process will be processed for the following purposes:

• Profile management

• Access to your purchase history, as well as the status of your orders

• Management of warranties and returns

In the event that the Client acquires a product that requires for its use the download of the mobile application “Aidoo”, as a preliminary step to the use of the corresponding application, the Client will be informed about the purpose of the processing, the period of retention of the information, the lawful basis for the processing and the procedure enabled for the exercise of rights.

We use information about the User’s habits and preferences to conduct market research for business process optimization, demand-driven design of our services and products, and to display personalized content. We analyze the usability of the website to improve the content and services offered in these environments. To this end, we analyze the behavior of Users for statistical and analytical purposes, in order to understand the way in which they interact with our website and thus introduce improvements.

Nature of the data processed

• User registration and online purchase process: The information collected is limited to identifying data, contact data, commercial activity data, invoicing data and data related to the products purchased through this online purchase process.

• Sending personalized commercial communications and profile analysis: The information collected is limited to identifying data and contact data (postal/electronic address). Aggregated, pseudonymized or anonymized data are used, as well as automatic learning algorithms, which allow us to make estimates, forecasts and analyses about the interests of our users.

Data recipients

The personal data collected will be given to the transport company responsible for managing the delivery of the orders. We also inform you that, in cases in which the process of sale and delivery of the product involves the international transfer of data, we will only work with suppliers who offer adequate guarantees, in accordance with the provisions of Article 46 of the General Data Protection Regulation (GDPR).

In the event that the Client has selected the installation of the device, their identification data will be communicated to Airzone Clima S.L., with Tax ID (NIF) B92974914, as the company responsible for coordinating the installation process.

Veracity of the information provided

All information provided by the Client must be truthful and accurate. To this end, the Client guarantees the authenticity of all data provided through filling out the corresponding forms. Similarly, it is the Client’s responsibility to keep all information provided to ALTRA CORPORATION up to date, so that it always corresponds to reality. In any case, the Client will be solely responsible for any false or inaccurate statements they make, and any damage caused to ALTRA CORPORATION or third parties due to the information provided.

Lawful basis for processing data

• Data processed as a registered user and for the online purchase process: The lawful basis for processing data is the execution of the contractual relationship between the parties, under the terms laid down in article 6.1.b) of the GDPR.

• Data related to sending commercial communications: In this case, the lawful basis for processing data is the unequivocal consent and acceptance given by the User, under the terms laid down in article 6.1.a) of the GDPR. The User has the right to withdraw consent at any time, but this will not affect the legality of data processing based on consent prior to its withdrawal.

• Data related to the analysis of user profiles and preferences: The lawful basis for processing data is the legitimate interest of ALTRA CORPORATION in the improvement of internal processes that result in the optimization of services and products to Users, within the framework of the provisions of Article 6.1.f) of the GDPR.

Data retention

Exercise of rights

Right of access: You have the right to obtain confirmation from ALTRA CORPORATION as to whether or not personal data concerning you are being processed, as well as access to the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom they have been or will be communicated; if possible, the planned period of storage of the personal data or, if this is not possible, the criteria used to determine this period.

Right of rectification: You have the right to obtain from ALTRA CORPORATION the rectification of inaccurate personal data concerning you. Furthermore, taking into account the purposes of processing, you have the right to have incomplete personal data supplemented, including by means of an additional declaration. To this end, you must indicate in your request what data you are referring to and the correction to be made. You must also attach, where necessary, documentation justifying the inaccuracy or incompleteness of the data subject to processing.

Right of suppression: You have the right to obtain from ALTRA CORPORATION the suppression of the personal data concerning you when one of the following circumstances occurs:

• they are not necessary in relation to the purposes for which they were collected or processed;

• you withdraw your consent, provided that the processing is not based on another legal basis;

• you oppose the processing and other legitimate reasons for the processing do not prevail; the data have been treated unlawfully.

Right of limitation: You will have the right to obtain from ALTRA CORPORATION the limitation of the processing of the data when any of the following conditions is fulfilled:

• when you have challenged the accuracy of your personal data, during the period that ALTRA CORPORATION allows for the verification of their accuracy;

• in the event that you consider that the processing is unlawful and ALTRA CORPORATION has opposed the deletion of personal data and requests instead the limitation of their use;

• when ALTRA CORPORATION no longer needs the personal data for the purposes of processing, but the User needs them for the formulation, exercise or defense of claims;

• in the event that the User has opposed the processing, while verifying whether ALTRA CORPORATION’s legitimate reasons prevail over the User’s.

Right of portability: You will have the right to receive the personal data concerning you that you have provided to ALTRA CORPORATION, in a structured format, of common use and subject to mechanical reading, and to transmit them to another data controller without being prevented by ALTRA CORPORATION, when the processing is based on consent, and is carried out by automated means. When exercising your right to data portability, you have the right to have your personal data transmitted directly from one data controller to another when technically possible. This right to portability will not apply to the processing necessary for the performance of a mission carried out in the public interest or in the exercise of public powers conferred on ALTRA CORPORATION. The right to portability will not extend to data that ALTRA CORPORATION has inferred from data directly derived from ALTRA CORPORATION’s use of the services provided.

Right to opposition: You have the right to oppose the processing of data concerning you, at any time, including in the preparation of profiles. If you exercise this right, ALTRA CORPORATION will cease to process your personal data, unless we can prove that there are compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

Information security

ALTRA CORPORATION uses suitable current technology to protect your data and personal information. Our website is hosted by secure servers protected against the most common types of attack. However, you are reminded that no technology is completely immune to attacks and therefore all available measures to protect your data should be taken. We particularly recommend that during the process of user registration you should use strong passwords with at least 8 characters that include numbers, uppercase and lowercase letters, and special characters. We also recommend that passwords be modified periodically (minimum once a year) and whenever there is any possibility that a third party may have access to them.

ALTRA CORPORATION has adopted the necessary technical and organizational measures to ensure the security of personal data and avoid their alteration, loss, or unauthorized processing or access, given the current state of technology, the nature of the stored data and the risks to which they are exposed.

13 – ONLINE DISPUTE RESOLUTION PLATFORM

The European Commission provides an online dispute resolution platform which is available at the following link: https://ec.europa.eu/consumers/odr/. Consumers will be able to submit their complaints via the online dispute resolution platform.

14 – GOVERNING LAW AND JURISDICTION

The parties are subject to Spanish law for the resolution of any conflict that may arise, and expressly waiving any other jurisdiction, the parties are subject to the courts and tribunals of the consumer’s place of residence.

Date of the last update: December 20, 2024